Terms and Conditions

Last updated: [Month Day, Year]

These Terms and Conditions govern your use of the websites operated by Acorn Manufacturing Company and its related storefronts, including acornmfg.com and tremontnail.com (collectively, the “Sites”). By accessing either Site, creating an account, placing an order, or using our services, you agree to these Terms and Conditions.

1. Company Information

Acorn Manufacturing Company operates ecommerce storefronts offering hardware, fasteners, Tremont Nail products, and related goods.

Mailing Address:
Acorn Manufacturing Company
457 School Street
Mansfield, MA 02048

Phone: (508) 339-4500
Email: orders1@acornmfg.com

2. Use of Our Sites

You agree to use the Sites only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the Sites. You may not misuse the Sites, attempt unauthorized access, submit false information, interfere with checkout or account systems, or use the Sites for fraudulent activity.

3. Accounts

Some features may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Please notify us promptly if you believe your account has been accessed without authorization.

4. Product Information

We make reasonable efforts to display accurate product descriptions, images, pricing, availability, specifications, finishes, dimensions, and other product information. However, errors may occur. Product images may vary from the actual product due to screen settings, finish variations, production differences, or other factors.

We reserve the right to correct errors, update product information, change pricing, limit quantities, discontinue products, or cancel orders when necessary.

5. Orders and Acceptance

Placing an order through the Sites does not guarantee acceptance of the order. We may accept, reject, cancel, or limit an order for reasons including product availability, pricing or listing errors, payment issues, suspected fraud, shipping restrictions, or other operational concerns.

If we cancel an order after payment has been authorized or collected, we will issue a refund for the canceled portion of the order according to our payment processor’s timing.

6. Pricing and Payment

Prices are shown in U.S. dollars unless otherwise stated. Taxes, shipping, handling, and other charges may be added during checkout. Payment must be authorized before an order is processed.

We may use third-party payment processors to securely process payments. We do not control the processing times, policies, or security practices of those third-party payment providers.

7. Shipping and Delivery

Shipping options, costs, and estimated delivery times may vary based on product availability, order size, shipping destination, carrier availability, and other factors. Delivery dates are estimates and are not guaranteed unless expressly stated in writing.

Risk of loss may pass to the customer when products are transferred to the shipping carrier, except where applicable law requires otherwise. Please inspect your shipment promptly upon delivery and contact us if your order arrives damaged, incomplete, or incorrect.

8. Returns, Exchanges, and Cancellations

Returns, exchanges, and cancellations may be subject to our return policies, product condition, product type, timing, and order status. Some items, including custom, special-order, altered, installed, used, discontinued, or clearance products, may not be eligible for return.

Please contact us before returning any item so we can provide instructions and confirm eligibility.

9. Customer Communications

By placing an order, creating an account, contacting us, or otherwise interacting with the Sites, you agree that we may contact you about your account, orders, customer service inquiries, delivery or pickup updates, product availability notifications you request, and other transaction-related matters.

Marketing communications, including promotional emails or SMS/text messages, will only be sent where permitted by law and based on your consent. Marketing consent is optional and is not required as a condition of purchase.

10. Acorn Manufacturing SMS/Text Messaging Terms

Program Name: Acorn Manufacturing Alerts

Program Description: Acorn Manufacturing Company may send SMS/text messages related to login verification codes, account verification, order confirmations, order status updates, shipping updates, delivery updates, pickup updates, customer service, account notifications, and product availability notifications requested by the customer.

Message Frequency: Message frequency varies based on your orders, account activity, inquiries, and communication preferences.

Message and Data Rates: Message and data rates may apply.

Consent: Consent to receive SMS/text messages is not a condition of purchase.

Opt-Out Instructions: You may opt out of SMS/text messages at any time by replying STOP. After you send STOP, we may send a confirmation message that you have been unsubscribed, and you will no longer receive SMS/text messages from that messaging program unless you opt in again.

Help Instructions: For help, reply HELP or contact Acorn Manufacturing Company at (508) 339-4500 or orders1@acornmfg.com.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

SMS/text messaging services may not be available on all carriers or devices. We are not responsible for delayed, undelivered, blocked, filtered, or failed messages.

11. Tremont Nail SMS/Text Messaging Terms

Program Name: Tremont Nail Alerts

Program Description: Tremont Nail Company may send SMS/text messages related to login verification codes, account verification, order confirmations, order status updates, shipping updates, delivery updates, pickup updates, customer service, account notifications, and product availability notifications requested by the customer.

Message Frequency: Message frequency varies based on your orders, account activity, inquiries, and communication preferences.

Message and Data Rates: Message and data rates may apply.

Consent: Consent to receive SMS/text messages is not a condition of purchase.

Opt-Out Instructions: You may opt out of SMS/text messages at any time by replying STOP. After you send STOP, we may send a confirmation message that you have been unsubscribed, and you will no longer receive SMS/text messages from that messaging program unless you opt in again.

Help Instructions: For help, reply HELP or contact Tremont Nail Company at (508) 339-4500 or orders1@acornmfg.com.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

SMS/text messaging services may not be available on all carriers or devices. We are not responsible for delayed, undelivered, blocked, filtered, or failed messages.

12. Privacy and SMS Consent

Please review our Privacy Policy for information about how we collect, use, and protect personal information.

We use phone numbers and SMS consent information to send transactional SMS/text messages requested by the customer, such as login verification codes, account verification messages, order updates, shipping updates, delivery or pickup notifications, customer service messages, and product availability notifications.

We do not sell, rent, or share mobile opt-in information or SMS consent with third parties for their marketing or promotional purposes.

13. Intellectual Property

All content on the Sites, including text, images, logos, graphics, product information, design elements, and other materials, is owned by or licensed to Acorn Manufacturing Company, Tremont Nail Company, or their respective rights holders. You may not copy, reproduce, distribute, modify, or use Site content without permission except as allowed by law.

14. Third-Party Links and Services

The Sites may link to third-party websites, payment processors, shipping providers, or other services. We are not responsible for the content, policies, availability, or practices of third-party websites or services.

15. Warranties and Disclaimers

Products and services are provided subject to applicable product descriptions, manufacturer information, and applicable law. Except as expressly stated in writing, the Sites and their content are provided “as is” and “as available.”

To the fullest extent permitted by law, we disclaim implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

16. Limitation of Liability

To the fullest extent permitted by law, Acorn Manufacturing Company, Tremont Nail Company, and their owners, employees, contractors, vendors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the Sites, products, services, or communications.

Nothing in these Terms limits rights that cannot be limited under applicable law.

17. Indemnification

You agree to indemnify and hold harmless Acorn Manufacturing Company, Tremont Nail Company, and their owners, employees, contractors, vendors, and service providers from claims, damages, liabilities, costs, and expenses arising from your misuse of the Sites, violation of these Terms, violation of applicable law, or infringement of another party’s rights.

18. Changes to These Terms

We may update these Terms and Conditions from time to time. The updated version will be posted on the Sites with a revised “Last updated” date. Your continued use of the Sites after changes are posted means you accept the updated Terms.

19. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law rules, except where applicable law requires otherwise.

SMS Privacy

We use phone numbers and SMS consent information to send transactional SMS/text messages requested by the customer, such as login verification codes, account verification messages, order updates, shipping updates, delivery or pickup notifications, customer service messages, and product availability notifications.

We do not sell, rent, or share mobile opt-in information or SMS consent with third parties for their marketing or promotional purposes.

20. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Acorn Manufacturing Company
457 School Street
Mansfield, MA 02048
Phone: (508) 339-4500
Email: orders1@acornmfg.com